FAQ and Troubleshooting
- How To Delete Your Shrimpy Account
- Why was there a balance transfer between my portfolios?
- My social trades don't match my leader
- Introducing Enterprise Subscriptions
- Tips for using Shrimpy
- What happens if a leader stops being a leader?
- Shrimpy isn't buying leveraged tokens on Binance (BTCUP/ETHUP/LTCUP)
- Why is my portfolio performance different than my leader?
- Bittrex or Bittrex Global is not trading
- How to blacklist an asset from being traded by Shrimpy (Ex. Asset used for trading fees)
- Website request rate limits
- 2FA QR Code Won't Scan
- What is Asset Dominance?
- Delisted Assets - How to know when an exchange delists an asset
- Can I use Coinbase Pro Portfolios with Shrimpy?
- What is Turnover?
- How to change your email for logging into Shrimpy
- How do I get support, report bugs, or suggest features?
- How to reset 2FA to get a new 2FA QR Code
- What does it mean to "Automate" a portfolio?
- What is Asset Popularity?
- Why does Shrimpy need my API keys?
- Common Shrimpy Exchange API Key Issues
- No Data Available. It may take a few minutes for data to populate, please check back later.
- How to Change your Shrimpy Password
- Why did Shrimpy buy BTC when I didn't allocate BTC?
- I'm getting the message "There were no trades during this rebalance. This happens when the trades required to meet your target allocations are too small." What does that mean?
- How do I report a bug?
- Two-Factor Authentication (2FA)
- KuCoin is Not Rebalancing