From time to time, exchanges make the decision to delist an asset. In these scenarios, the asset is removed from the exchange so it can no longer be traded.
Although this is not a decision that can be controlled by the Shrimpy Pro team, we do provide ways for customers to see when an asset has been delisted from their exchange of choice.
The Shrimpy Pro application provides indicators on the left side of the dashboard table to indicate the status of the asset. A green bar means the asset is available for trading, an orange bar means there are temporary issues with trading the asset, and a red bar means the asset has completely been removed from the exchange.
When an asset is delisted from the exchange, that means you can no longer trade the asset through Shrimpy Pro or even on the exchange. Trading has been removed for that asset.
If an asset in your portfolio has been removed, we recommend you take a few actions.
Log into your exchange account and withdraw any remaining balance for the delisted asset.
Remove the delisted asset from your Shrimpy Pro automation. Since the asset cannot be traded any longer, Shrimpy Pro will not trade the asset.
Sign up for a new exchange that supports the delisted asset. Deposit the delisted asset to your new exchange account and don't forget to link your new exchange account to Shrimpy Pro.
Have questions, comments or concerns? Feel free to reach out to us via the blue "Support" button found in the bottom left corner of your Dashboard, or send an email to Support@Shrimpy.io.