This is a long list of tips and FAQs for using Shrimpy Pro that didn't fit into any full article.
Backtesting
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Backtesting an Index does not take market cap rank changes into account.
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Backtesting does not take stop loss settings into account.
Dashboard
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Dashboard (graph, performance) is updated when Shrimpy Pro updates your balance data or after a trade is made. Balance data is updated on a regular interval based on your subscription tier. If your subscription offers a 20-minute balance refresh rate, it can take up to 20 minutes for a deposit to populate on your Shrimpy Pro Dashboard.
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Asset price / stop-loss threshold is updated and checked on a 5-minute interval.
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Balance transfer not showing? Try refreshing!
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Deposit not showing? Make sure it’s in your spot trading wallet/account!
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The portfolio performance percentage on the dashboard uses a TWROR (Time Weighted Rate of Return) calculation to remove deposits and withdrawals, showing just raw performance (the value gained by holding an asset).
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Total change shows total value change, including deposits and withdrawals.
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Total change and Performance Percentage are not related, they are displaying different information using different formulas. It is possible for them to display conflicting results; this is usually not an error but the result of deposits/withdrawals including referral and staking rewards or external transactions.
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“Since yesterday” means the previous 24 hours starting from right now, the “start and end times” are in constant motion. This is true for all time frames.
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Want to protect an asset from trading? Put it in a portfolio with no automation!
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To take profit, create a new portfolio with an automation containing 100% of your chosen take profit asset and set it as your Default Portfolio, then use a balance transfer to move funds into that portfolio. Withdrawals made on the exchange will be routed to the new portfolio.
General Shrimpy Pro Tips
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Shrimpy Pro doesn’t hold your crypto, withdrawals must be made on the exchange.
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Can’t add an asset into your automation that’s listed on the exchange? Contact Support!
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When upgrading your subscription, you do not lose the time you’ve already paid for.
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When upgrading your subscription, you will be billed a prorated amount to upgrade your account for the duration of your current subscription. This means you will immediately get access to the upgraded subscription features. On your renewal date you will be charged the full amount for the upgraded subscription.
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Deleting your API keys is a factory reset, you will lose all performance, history, cold storage, portfolios, automations, and if leading you will lose all followers.
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Updating API keys is not a factory reset, you retain everything.
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Shrimpy Pro employees are not financial advisors. We cannot give you advice regarding your strategy or asset selection, nor can we give you recommendations for your automation settings.
History
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History not updating? Try refreshing!
Settings
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Changing the currency your Dashboard is displayed in changes the performance and value change displayed on your Dashboard.
Trading
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You are able to both trade manually and via automation on the same exchange account, simply isolate funds traded outside of Shrimpy Pro in a portfolio with no automation that is also set as your default portfolio. All external trading will be routed to this portfolio - however - we cannot guarantee an accurate performance calculation for trades made outside of Shrimpy Pro.
Have questions, comments or concerns? Feel free to reach out to us via the blue "Support" button found in the bottom left corner of your Dashboard, or send an email to Support@Shrimpy.io.