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FAQs and Troubleshooting
FAQs and Troubleshooting
The most frequently asked questions
38 articles in this collection
Written by
Michael McCarty
Tips for using Shrimpy
This is a long list of tips and FAQs for using Shrimpy that didn't fit into any full article.
Written by
Michael McCarty
Updated over a week ago
What happens if a leader stops being a leader?
A brief article that discusses what happens if a leader stops being a leader in the Shrimpy social program.
Written by
Michael McCarty
Updated over a week ago
Shrimpy isn't buying leveraged tokens on Binance (BTCUP/ETHUP/LTCUP)
What you should do if Shrimpy is not buying leveraged tokens for your account on Binance.
Written by
Michael McCarty
Updated over a week ago
Why is my portfolio performance different than my leader?
This article will cover the reasons for why your portfolio performance might be different than your leaders.
Written by
Michael McCarty
Updated over a week ago
Bittrex or Bittrex Global is not trading
This article will describe the reasons for why Bittrex (or Bittrex Global) is not executing any trades with Shrimpy.
Written by
Michael McCarty
Updated over a week ago
How to blacklist an asset from being traded by Shrimpy (Ex. Asset used for trading fees)
This article will cover the steps you can take to blacklist an asset in Shrimpy so it is not traded. This guide will focus on trading fees.
Written by
Michael McCarty
Updated over a week ago
Website request rate limits
An article that discusses the rate limits for using the Shrimpy website.
Written by
Michael McCarty
Updated over a week ago
2FA QR Code Won't Scan
An article on how to debug issues with setting up 2FA (MFA) inside the Shrimpy application.
Written by
Michael McCarty
Updated over a week ago
What is Asset Dominance?
An explanation of asset dominance in the Shrimpy application.
Written by
Michael McCarty
Updated over a week ago
Delisted Assets - How to know when an exchange delists an asset
This article will cover how to know when an asset has been delisted from an exchange.
Written by
Michael McCarty
Updated over a week ago
Can I use Coinbase Pro Portfolios with Shrimpy?
Discussing the Coinbase Pro built in feature for "Portfolios"
Written by
Michael McCarty
Updated over a week ago
What is Turnover?
What does the word "Turnover" mean in the Shrimpy application?
Written by
Michael McCarty
Updated over a week ago
How to change your email for logging into Shrimpy
A brief article on how to change the email you use to log into Shrimpy.
Written by
Michael McCarty
Updated over a week ago
How do I get support, report bugs, or suggest features?
We are happy to provide quick help in any way possible!
Written by
Michael McCarty
Updated over a week ago
How to reset 2FA to get a new 2FA QR Code
This article will describe the process for getting a new 2FA QR code for your account.
Written by
Michael McCarty
Updated over a week ago
What does it mean to "Automate" a portfolio?
A guide to portfolio automation and how this feature is used in Shrimpy.
Written by
Michael McCarty
Updated over a week ago
What is Asset Popularity?
A quick summary describing asset popularity and how it is used in the Shrimpy application.
Written by
Michael McCarty
Updated over a week ago
Why does Shrimpy need my API keys?
How Shrimpy uses your API keys.
Written by
Michael McCarty
Updated over a week ago
Common Shrimpy Exchange API Key Issues
Common issues with Exchange API Keys and how to resolve them.
Written by
Michael McCarty
Updated over a week ago
No Data Available. It may take a few minutes for data to populate, please check back later.
This article will discuss what to do if you see this message.
Written by
Michael McCarty
Updated over a week ago
How to Change your Shrimpy Password
A quick guide to how you can change your password with Shrimpy. Forgot your password? Need to change password?
Written by
Michael McCarty
Updated over a week ago
Why did Shrimpy buy BTC when I didn't allocate BTC?
This article will explain why Shrimpy buys BTC and why there are times you will have BTC at the end of a rebalance.
Written by
Michael McCarty
Updated over a week ago
I'm getting the message "There were no trades during this rebalance. This happens when the trades required to meet your target allocations are too small." What does that mean?
A brief article to share everything you need to know about this message.
Written by
Michael McCarty
Updated over a week ago
How do I report a bug?
A list of ways you can report a bug to get it resolved as soon as possible.
Written by
Michael McCarty
Updated over a week ago
How do I manage my premium subscription?
How to cancel, update, or manage your PayPal payment subscription.
Written by
Michael McCarty
Updated over a week ago
Two-Factor Authentication (2FA)
This article will cover everything about 2FA.
Written by
Michael McCarty
Updated over a week ago
KuCoin is Not Rebalancing
What you can try when KuCoin is not making any trades.
Written by
Michael McCarty
Updated over a week ago
Is Shrimpy Secure?
This article discusses our security practices and how we use your APIs with Shrimpy.
Written by
Michael McCarty
Updated over a week ago
Can I exclude assets from Shrimpy?
How to prevent Shrimpy from automating some of your assets
Written by
Michael McCarty
Updated over a week ago
Does Shrimpy detect deposits and withdrawals?
Written by
Michael McCarty
Updated over a week ago
What coins does Shrimpy support?
A short article about what assets Shrimpy supports.
Written by
Michael McCarty
Updated over a week ago
How many exchanges can I connect to Shrimpy?
A quick discussion on how to connect multiple exchanges to Shrimpy.
Written by
Michael McCarty
Updated over a week ago
How does Shrimpy make money?
A quick overview of how Shrimpy makes money.
Written by
Michael McCarty
Updated over a week ago
How much does Shrimpy cost?
The price, cost, membership subscription, and fees associated with Shrimpy.
Written by
Michael McCarty
Updated over a week ago
Does Shrimpy Accept Deposits?
Written by
Michael McCarty
Updated over a week ago
Can I Index the Market With Shrimpy?
How to build a crypto index fund with Shrimpy.
Written by
Michael McCarty
Updated over a week ago
Which Assets Can I Add To My Portfolio?
Written by
Michael McCarty
Updated over a week ago
Why Does Shrimpy Have a Whitepaper?
Explanation of why we wrote a whitepaper.
Written by
Michael McCarty
Updated over a week ago