FAQs and Troubleshooting

The most frequently asked questions

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25 articles in this collection
Written by Michael McCarty

What is Asset Dominance?

An explanation of asset dominance in the Shrimpy application.
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Written by Michael McCarty
Updated over a week ago

How do I get support, report bugs, or suggest features?

We are happy to provide quick help in any way possible!
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Written by Michael McCarty
Updated over a week ago

What is Asset Popularity?

A quick summary describing asset popularity and how it is used in the Shrimpy application.
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Written by Michael McCarty
Updated over a week ago

Why does Shrimpy need my API keys?

How Shrimpy uses your API keys.
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Written by Michael McCarty
Updated over a week ago

What does it mean to "Activate" a portfolio?

A guide to portfolio activation and how this feature is used in Shrimpy.
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Written by Michael McCarty
Updated over a week ago

Common Shrimpy Exchange API Key Issues

Common issues with Exchange API Keys and how to resolve them.
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Written by Michael McCarty
Updated over a week ago

No Data Available. It may take a few minutes for data to populate, please check back later.

This article will discuss what to do if you see this message.
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Written by Michael McCarty
Updated over a week ago

How to Change your Shrimpy Password

A quick guide to how you can change your password with Shrimpy. Forgot your password? Need to change password?
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Written by Michael McCarty
Updated over a week ago

I'm getting the message "There were no trades during this rebalance. This happens when the trades required to meet your target allocations are too small." What does that mean?

A brief article to share everything you need to know about this message.
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Written by Michael McCarty
Updated over a week ago

How do I report a bug?

A list of ways you can report a bug to get it resolved as soon as possible.
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Written by Michael McCarty
Updated over a week ago

Why did Shrimpy buy BTC when I didn't allocate BTC?

This article will explain why Shrimpy buys BTC and why there are times you will have BTC at the end of a rebalance.
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Written by Michael McCarty
Updated over a week ago

How do I manage my premium subscription?

How to cancel, update, or manage your PayPal payment subscription.
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Written by Michael McCarty
Updated over a week ago

KuCoin is Not Rebalancing

What you can try when KuCoin is not making any trades.
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Written by Michael McCarty
Updated over a week ago

Two-Factor Authentication (2FA)

This article will cover everything about 2FA.
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Written by Michael McCarty
Updated over a week ago

Is Shrimpy Secure?

This article discusses our security practices and how we use your APIs with Shrimpy.
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Written by Michael McCarty
Updated over a week ago

Can I exclude assets from Shrimpy?

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Written by Michael McCarty
Updated over a week ago

Does Shrimpy detect deposits and withdrawals?

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Written by Michael McCarty
Updated over a week ago

What coins does Shrimpy support?

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Written by Michael McCarty
Updated over a week ago

How many exchanges can I connect to Shrimpy?

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Written by Michael McCarty
Updated over a week ago

How does Shrimpy make money?

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Written by Michael McCarty
Updated over a week ago

How much does Shrimpy cost?

The price, cost, membership subscription, and fees associated with Shrimpy.
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Written by Michael McCarty
Updated over a week ago

Does Shrimpy Accept Deposits?

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Written by Michael McCarty
Updated over a week ago

Which Assets Can I Add To My Portfolio?

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Written by Michael McCarty
Updated over a week ago

Can I Index the Market With Shrimpy?

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Written by Michael McCarty
Updated over a week ago

Why Does Shrimpy Have a Whitepaper?

Explanation of why we wrote a whitepaper.
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Written by Michael McCarty
Updated over a week ago