Congratulations! You have probably just linked your Bibox account to Shrimpy. At this point, you might notice that only some of your funds (or none) are showing up in Shrimpy.

The most common reason for this happening is because we haven't yet transferred our funds from our "Wallet" Bibox account to our "Trading" Bibox account.

We can transfer our funds in 3 easy steps.

1. Log into Bibox and locate your "My Wallet" on the "Funds" page

Navigate to the "Funds" page. On this page, you will see multiple different accounts for "My Wallet", "Exchange Account", "Margin Account" and others.

Select the option for "My Wallet".

2. Select the asset you would like to "Transfer"

Select the asset you would like to transfer and click the "Transfer" button on the far right of your screen.

3. Input the amount you want to transfer

Select the account you want to transfer, enter the amount. After confirmation, click "Confirm" to complete the transfer (You can also change the asset type here).

This process should be repeated for every asset you would like to trade with Shrimpy.

Note: It can take up to 15 minutes to show the transferred funds.

Have questions? We've got answers. Email us at [email protected].

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