So, you've linked an exchange account, but data is not populating your dashboard. The result is a message that looks like the following page.

When this happens, please check the following things.

Trading Accounts

Some exchanges have trading accounts. Shrimpy will only display the data which is available in the trading account. This means you will first need to transfer funds from your main account into your trading account so Shrimpy can pick up your balances on the exchange.

Once you have moved the funds from your main account into your trading account, it can take up to 15 minutes for Shrimpy to register the change and start populating your data. 

KuCoin is an example of one exchange which have separate trading and main accounts. Please keep this in mind when linking your KuCoin account to Shrimpy.

API Key Settings

Another way this issue can arise is if you have not enabled the appropriate settings on your API keys. Shrimpy needs access to be able to read balance data from your exchange account. If this is disabled, we will not be able to access your data. Please navigate in our help center here to find the article for how to link the exchange account of your choice. In each of those individual help articles, we discuss the settings which must be enabled on the API key.

Generally, you should enable access to all data and trading permissions. 

Contact the Shrimpy Team

If neither of these potential options are the issue, please contact the Shrimpy team at [email protected] and we will help you resolve the issue as soon as possible. 

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