FAQs and Troubleshooting

The most frequently asked questions

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21 articles in this collection
Written by Michael McCarty

Common Shrimpy Exchange API Key Issues

Common issues with Exchange API Keys and how to resolve them.
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Written by Michael McCarty
Updated over a week ago

What does it mean to "Activate" a portfolio?

A guide to portfolio activation and how this feature is used in Shrimpy.
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Written by Michael McCarty
Updated over a week ago

No Data Available. It may take a few minutes for data to populate, please check back later.

This article will discuss what to do if you see this message.
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Written by Michael McCarty
Updated over a week ago

How to Change your Shrimpy Password

A quick guide to how you can change your password with Shrimpy. Forgot your password? Need to change password?
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Written by Michael McCarty
Updated over a week ago

I'm getting the message "Not enough deviation from allocations". What does that mean?

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Written by Michael McCarty
Updated over a week ago

How do I report a bug?

A list of ways you can report a bug to get it resolved as soon as possible.
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Written by Michael McCarty
Updated over a week ago

Why did Shrimpy buy BTC when I didn't allocate BTC?

This article will explain why Shrimpy buys BTC and why there are times you will have BTC at the end of a rebalance.
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Written by Michael McCarty
Updated over a week ago

How do I manage my premium subscription?

How to cancel, update, or manage your PayPal payment subscription.
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Written by Michael McCarty
Updated over a week ago

KuCoin is Not Rebalancing

What you can try when KuCoin is not making any trades.
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Written by Michael McCarty
Updated over a week ago

Two-Factor Authentication (2FA)

This article will cover everything about 2FA.
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Written by Michael McCarty
Updated over a week ago

Is Shrimpy Secure?

This article discusses our security practices and how we use your APIs with Shrimpy.
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Written by Michael McCarty
Updated over a week ago

Can I exclude assets from Shrimpy?

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Written by Michael McCarty
Updated over a week ago

Does Shrimpy detect deposits and withdrawals?

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Written by Michael McCarty
Updated over a week ago

What coins does Shrimpy support?

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Written by Michael McCarty
Updated over a week ago

How many exchanges can I connect to Shrimpy?

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Written by Michael McCarty
Updated over a week ago

How does Shrimpy make money?

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Written by Michael McCarty
Updated over a week ago

How much does Shrimpy cost?

The price, cost, membership subscription, and fees associated with Shrimpy.
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Written by Michael McCarty
Updated over a week ago

Does Shrimpy Accept Deposits?

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Written by Michael McCarty
Updated over a week ago

Which Assets Can I Add To My Portfolio?

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Written by Michael McCarty
Updated over a week ago

Can I Index the Market With Shrimpy?

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Written by Michael McCarty
Updated over a week ago

Why Does Shrimpy Have a Whitepaper?

Explanation of why we wrote a whitepaper.
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Written by Michael McCarty
Updated over a week ago